Responsibilities:
· Level-1 Desktop Support Duties;
· Configuring Network devices and will be operating on Dlink & Cisco Environment;
· Incident, Problem management and ownership of the issues till resolution. Handling Trouble tickets and Network Service Requests raised by the Users;
· Liaise with overseas IT teams and 3rd Party vendors for early resolution of complex issues as well act as the interface between IT and other Business units / Resource Units;
· Inventory Management - Ensure availability of adequate Stock on Hand and refresh of End of Life / below Standard Operating Equipment and the inventory is maintained;
· Ownership of technical aspects of End User Computing such as Active Directory, SCCM, DHCP, DNS;
· Responsible for maintenance and management of Desktops, Laptops, Servers, EPBX (Nortel 61 and 11 C) and Video Conferencing (Polycom) devices;
· Ensure that the Computers meet the minimum requirements like Latest patch updates, disk space, mandatory reboots etc;
· Ensure IT Processes is in line with Corporate Technology Governance / InfoSec.
Qualification:
· B.Tech Graduate from Computer Science/IT discipline;
· Should be Available for 24/7 support physically or over phone;
· Professional certifications are an added advantage (MCSE, CCNA, and MCITP);
· Should have experience on Desktop Support;
· Candidate should have a good knowledge on Active Directory, DHCP & System Administration;
· Candidate should have a good Knowledge on Windows, Linux & UNIX environments;
· Candidate should have knowledge on Networking (CCNA basics).
· Should have hands-on experience in troubleshooting Anti-Virus related issues, Troubleshooting Printer related issues, should be able to resolve day-to-day desktop issues;
· Should have knowledge on Printers, Server Environment, Microsoft WDS concepts;
· 1-2yrs of Work Experience.
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