Saturday, 26 January 2013

Job Description 


Job Title:N10 Associate Engineer - Technical Support
Requisition ID:1200QJ9
Job Category:Technical Support Services
Primary Location:INDIA-HYDERABAD-HYDERABAD
Schedule:Full-time
Posting Date:Jan 23, 2013
Description
 Overall Role purpose: Ensures delivery and management of the end-to-end technical support service. Performs 
operational support for server hardware and platform software. Acts as liaison between project team members, 
customers, and installation team to ensure projects are implemented seamlessly. Investigates and resolves 
hardware and software incidents, performs root cause analysis to identify underlying problems, monitors and 
optimizes infrastructure performance, and manages backups. Communicates effectively with customers to ensure 
problems are understood and resolved. Maintains support documentation and asset and configuration data 
repositories.

Qualifications
 Key Accountibilities and Responsibilities: Technology:Understands and solves complex technical problems in 
the production/operational environment. People:Liaises with customers on accounts to diagnose, investigate, and 
resolve hardware and software issues. Works with infrastructure groups, developers, and project managers to 
ensure new infrastructure is successfully integrated into operational support. Customer:Understands the 
customer's business drivers and service level agreement targets. Keeps the customer fully informed of progress 
against technical issues. Business:Understands the business service level agreements and prioritizes technical 
workload to deliver the targets set. Financial:Manages and drives resolution of technical issues in a timely manner
to minimize costs to the business. Identifies and delivers cost saving and service improvement initiatives within the 
operational support arena.

TO APPLY:
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