Key Responsibilities / Duties:
- Work as part of a team, ensuring SLA’s (Service Level Agreement), all relevant regulations are met and maintained, escalating issues to Supervisors / Team Managers.
- Process and respond to requests received, ensuring accuracy and timeliness. Raising issues where necessary to supervisor.
- Provide cover for other team members in their absence and assists other areas, as required.
- Contribute to overall team progress via team meetings / ideas / initiatives / training and development
- Escalate issues and breaches to relevant parties in a timely manner
- Review peer’s work to ensure accuracy in a timely manner in line with regulatory deadlines/internal service standards.
- Accurately Process all requests and client instructions\requests within the established time frames.
- Other duties and special projects as assigned.
- Respond to basic questions from other teams independently and refer complex problems to supervisors for escalation
Formal Education:
- Post graduation in Finance
- Good academics with a minimum of 65%
Work Experience / Knowledge:
- Not required but preferable experience of 6 – 12 months.
- Microsoft office packages (including Word, Excel) preferable
- Financial industry knowledge preferred.
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